Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call North M18 Veterinary Clinic at (989)426-8118 or East River Veterinary Clinic at (989)892-8517.

1. What are the Hospital hours?
   Our hospital is open Monday to Friday from 9:00 am to 5:00 pm. We are closed Saturday and Sunday.
2. Do I need to have an appointment?
   Yes, patients are seen by appointment.
3. What forms of payment do you accept?
   Cash, Mastercard, Visa, Discover, American Express, CareCredit and Scratchpay
4. Can I make payments?
   Payment is required at the time of service. We accept CareCredit, which is a credit card that can be used for medical expenses. CareCredit approves eligibility. Once you are approved, you can use this card to pay for services and the payments are made directly through CareCredit. Please apply in clinic or at www.carecredit.com. We also accept Scratchpay. Scratchpay is a pet-friendly payment plan, which is set up more like a loan. If eligible, you will be able to choose from different loan options. Complete the application at www.scratchpay.com.
   
5. At what age can I have my pet spayed or neutered?
   Spaying or neutering can be done at approximately 4-6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is done prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening?
   This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
   Procedures involving sutures require them to be removed in 10-14 days following the surgery.
8. Is it a good idea to let my pet have at least one litter?
   No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets?
   No.